Description
The role leads Robot Support for a fleet of autonomous robots, driving customer utilization and ROI, monitoring fleet health and diagnostics, prioritizing failure modes, coordinating software deployments, and scaling support processes and tools. It also manages outsourced or third-party support, hires and coaches engineers, and influences engineering and product priorities. The position requires a relevant bachelor's degree, 10+ years of robotics, technical support, or fleet operations experience including 5+ years leading a team, and familiarity with autonomous mobility technologies, Zendesk, AI-enabled tools, and hardware/software debugging.
