Description
Sereact is hiring a Robotics Field Support Lead EU to lead and scale global technical support for AI-powered robotic systems. The role manages and mentors customer support specialists, handles escalations, develops support processes and KPIs, collaborates with engineering and robotics teams, analyzes support data, maintains documentation, and reports on ticket and team performance. Candidates need at least five years of customer or technical support experience, two years in leadership or supervision, robotics or automation experience, strong communication and problem-solving skills, and familiarity with CRM tools and high-volume ticketing. The role requires extensive travel across Europe, approximately 50%.
