Description
The Front Office Associate handles guest check-in and check-out, room assignment, pre-registration, reservation confirmation and cancellation, billing verification, key activation, payment collection, room-status monitoring, duplicate-reservation checks, daily reporting, guest-message relay, and follow-up on guest requests. The role also requires professional guest service, accurate documentation, coordination with other departments, and compliance with company policies. A high school diploma or G.E.D. and less than one year of related work experience are preferred, while no supervisory experience or license or certification is required.
