Description
Deep Trekker is hiring for a customer-facing technical support role serving customers and dealers of underwater robot products. The position provides phone, email, chat, and remote-desktop assistance; troubleshoots mechanical, electrical, software, and networking issues; manages support tickets and repairs; documents cases in a CRM; supports product training, order processing, quoting, invoicing, parts ordering, and service scheduling; and participates in paid rotational on-call coverage. The role also offers development toward pre-sales support and a Sales Engineer career path.
