Description
The Presales Solutions Architect will work with the Presales and Sales teams on discovery calls, technical deep dives, demos, presentations, RFI/RFP responses, and proof-of-value activities for NiCE’s customer service automation portfolio. The role requires 7+ years of solutions engineering, pre-sales, or sales architecture experience, 7+ years of consulting or customer engagement experience, and 5+ years of contact center experience, along with strong JavaScript, conversational AI, enterprise SaaS, APIs, integrations, and web technology skills.
