Description
The Sales Order Processing Executive (Process Associate, Order Processing) manages end-to-end sales order processing from receipt through confirmation and fulfillment handover. Responsibilities include validating commercial and order details, creating and maintaining orders in ERP/CRM systems such as Pronto, handling amendments and discrepancies, maintaining compliance documentation, and submitting service claims and invoices. The role requires coordination with sales, operations, finance, and customer service teams, operates 9:00 AM–6:00 PM IST with eventual Oceania-shift flexibility, and requires 3–5 years of OTC order management and billing experience.
