Description
HelloConnect is hiring a Customer Retention Specialist to retain, upsell, and cross-sell Beer52 products to subscribers through inbound calls, customer resolution, education, and negotiation. The role requires strong communication, problem-solving, negotiation, critical thinking, and time-management skills, with craft-beer and wine interest preferred but optional. It is a work-from-home position requiring a BGC office visit to pick up equipment, and includes medical coverage, leave benefits, learning opportunities, and a language premium.
