Description
ELVTR is seeking a full-time, fully remote Sales Retention Manager, also described as a Lead Retention Specialist, to own customer retention and refund management. The role focuses on negotiating alternatives to refunds, recovering overdue installment payments, preventing chargebacks, analyzing retention and payment data, improving retention processes, handling escalated customer cases, coaching the retention team, and collaborating with Sales, Billing, Finance, Customer Success, Legal, Product, and Operations. The schedule is 9:00 AM–6:00 PM Eastern Time, and the position requires at least three years of relevant retention, customer success, or related experience, preferably in a senior or lead capacity.
