Description
ELVTR is hiring a full-time, fully remote Sales Retention Manager (also described as Lead Retention Specialist) to own customer retention, refund reduction, revenue recovery, installment collection, and retention-process improvement. The role manages escalated customer cases, negotiates alternatives to refunds, analyzes retention and payment data, collaborates with Sales, Billing, Finance, Customer Success, Legal, Product, and Operations, and coaches the retention team. It requires at least three years of relevant retention, customer success, or related experience, strong English communication, negotiation, billing and payment-recovery expertise, data analysis, and cross-functional leadership.
