Description
ELVTR is hiring a full-time remote Sales Retention Manager, also referred to in the posting as a Lead Retention Specialist, to own customer retention, refund reduction, payment recovery, and revenue retention. The role manages refund and billing cases, negotiates alternatives, analyzes retention metrics and payment failures, improves workflows, reports KPIs, handles escalations, coaches the retention team, and collaborates with Sales, Billing, Finance, Customer Success, Legal, Product, and Operations. The position requires at least three years of relevant retention, customer success, or related experience, strong negotiation and communication skills, US-market customer support experience, data analysis, and cross-functional collaboration.
