Description
ELVTR, a rapidly expanding online education platform, is seeking an experienced Sales Retention Manager. The role involves building enduring customer relationships, ensuring high satisfaction, and optimizing long-term revenue. Responsibilities include managing refund requests, negotiating retention solutions, recovering overdue payments, analyzing refund reasons, and developing improved retention strategies. The ideal candidate thrives in a fast-paced, data-driven environment, possesses strong negotiation and communication skills, and contributes to continuous process improvement.
