Description
The Sales Support Manager will lead day-to-day customer service and order processing for a B2B manufacturing company, while coaching and developing employees and directing customer care, quoting, order processing, complaint handling, project tracking, and related activities. The role also serves as a customer escalation point, improves processes and workflows, and coordinates with adjacent departments. Candidates need a business or technical qualification, B2B sales or sales-support experience with complex products and ordering processes, sales-process expertise, several years of comparable leadership experience, and strong technical, commercial, communication, and customer-focus skills.
