Description
The Sales Training Manager owns and develops LFCU's frontline sales training program across branch and contact center channels. The role assesses sales and service capability gaps, designs curriculum, plans rollouts, manages external vendors, establishes performance metrics, coaches frontline employees, and builds internal training capability. It also supervises and develops the talent acquisition team and may lead a team as the program matures. The position requires a bachelor's degree or equivalent education and experience, at least five years of relevant professional experience, LMS proficiency, and preferred ATD certification and credit union experience.
