Description
The role is responsible for translating service and contact-center processes into Salesforce CRM functionalities, designing and configuring Salesforce solutions, refining business requirements, performing functional acceptance, ensuring platform governance and compliance, and promoting user adoption. It requires a degree or training in business informatics, industrial engineering, or comparable professional experience, several years of Salesforce Administrator, IT Project Manager, or Product Owner experience, strong Salesforce and service-process knowledge, and German and English language skills. The position offers permanent employment, flexible working hours, mobile work, and comprehensive benefits.
