Salesforce Engineer at inallmedia-llc

Setup: Remote
Location: Apac
Type: Full-time
Level: not_specified
Posted: Aug 27, 2026

Description

The Salesforce Engineer will support and scale an enterprise post-sales support platform by maintaining Salesforce Service Cloud architecture, developing AI-powered case summarization, bulk messaging, omnichannel routing, and data integrations with Snowflake, and rotating through on-call incident response. The role requires strong Salesforce development, Service Cloud and omnichannel expertise, production troubleshooting, API integrations, monitoring, and fluent English; it is 100% remote from the APAC region.

Required Skills

Apex
Lightning Web Components
Salesforce Flows
Service Cloud
Omnichannel routing
Salesforce API
Snowflake
Incident management
Fluent English

Additional Information

Required Previous Experiences: Hands-on experience with Apex, Lightning Web Components, and Salesforce Flows
Experience configuring and supporting Service Cloud and Omnichannel work-routing architectures
Experience in operational support, incident management, root-cause investigation, and production troubleshooting
Experience building and maintaining Salesforce API integrations with external systems
Experience monitoring system health and owning operational incidents
Preferred Qualifications: Salesforce Platform Developer I/II, Service Cloud Consultant, or System Architect certification
Experience building Salesforce-to-Snowflake data integration pipelines
Experience with complex Omnichannel routing, case management automation, and work orchestration frameworks
On-Call or Site Reliability Engineering experience handling high-priority incident triage
Experience with AI-assisted features or autonomous AI agent integrations in Salesforce
Familiarity with enterprise observability and monitoring dashboards