Description
Sectigo is hiring a Salesforce Service Operations Manager to lead strategic process improvement across service delivery and customer support operations. The role partners with executive leadership and cross-functional teams to define requirements, design scalable workflows, execute Salesforce Service Cloud and Salesforce Community projects, develop operational analytics, manage change, and improve agent productivity, customer self-service, and measurable service outcomes. It is a full-time, in-office position reporting to the Vice President of Service Delivery from the Ottawa office five days per week, with targeted compensation of CAD 100,000 to CAD 120,000.
