Description
The hiring organization is not named in the posting. This hybrid, onshore Salesforce Solution Architect/Lead role in Marlborough, Massachusetts leads a managed Salesforce support engagement across multiple customer organizations and divisions. Responsibilities include support intake and triage, backlog and SLA management, solution design across Sales, Service, CPQ, and Experience Clouds, technical oversight of Apex, triggers, flows, and Lightning Web Components, stakeholder communication, offshore team leadership, monitoring, documentation, and escalation management. The role requires at least five years in the Salesforce ecosystem and two years of shared-support experience, along with broad Salesforce certifications.
