Description
Harvey is hiring a Scaled Customer Success Manager to own renewals and expansion across a high-volume portfolio of enterprise accounts. The role combines consultative customer engagement, QBRs and value reviews, customer-health monitoring, churn intervention, and cross-functional collaboration with Sales, Legal Engineering, and Product to drive adoption, retention, and expansion. Candidates need at least three years of relevant experience in Customer Success, Account Management, or renewals-focused Enterprise SaaS, legal technology, or management consulting, along with strong commercial, communication, strategic planning, and data-driven skills. Compensation is $115,000–$130,000 USD on an 80/20 on-target earnings basis.
