Description
Intercom is seeking a Scaled Customer Success Manager to join their growing team. This role involves driving product adoption, especially of AI-powered solutions like Fin, designing scalable engagement strategies, overseeing customer onboarding, monitoring usage, collaborating with various teams, acting as the voice of the customer, and defining processes for "scaled" customer success. The ideal candidate will have strong experience in customer-facing roles within SaaS or technology, be interested in AI and automation, possess excellent communication skills, and demonstrate a data-driven mindset.
