Description
Outset is hiring a Scaled Customer Success Manager to own adoption, retention, and growth across a portfolio of 100–200+ Scaled accounts. The role combines roughly 70% portfolio management with 30% building the systems, automation, account-health methodology, reporting, and operating cadence that support the scaled customer success function. Responsibilities include renewals, one-to-many programs, usage monitoring, cross-functional infrastructure work, and translating portfolio patterns into product input. The role requires 3–7 years of relevant experience, technical fluency with data and AI tools, familiarity with modern GTM and support stacks, and strong communication skills.
