Description
The Scheduling Specialist coordinates patient appointment scheduling for durable medical equipment, positive airway pressure devices, and oxygen therapy services. The role manages delivery, maintenance, exchanges, emergency and urgent requests, healthcare provider coordination, scheduling changes, documentation, reporting, scheduling software, and compliance. It also includes new-hire training and mentoring for the team, with a lead specialist serving as a subject matter expert. The position requires a high school diploma or equivalent, with an associate’s degree and relevant healthcare scheduling or customer service experience preferred; experience levels are specified for entry, senior, and lead specialist tiers.
