Description
Conforama is hiring an After-Sales Scripts Specialist to improve diagnostic journeys and after-sales support tools. The role involves designing and modeling customer journeys, writing conversational scripts and workflows, configuring automated solutions, testing and deploying enhancements, maintaining portals and documentation, analyzing performance indicators, supporting users, and improving natural language understanding and VoiceBot activity. The position requires a Bac+2 qualification, strong Excel, HTML, CSS, Bootstrap, JavaScript, and RPA skills, and welcomes entry-level candidates.
