Description
The Paul-Ehrlich-Institut is hiring a Second-Level Support specialist for its Department Z5 “Information Technology” to resolve complex IT incidents, manage escalated tickets, support the hotline and first-level staff, maintain software licenses and knowledge databases, analyze recurring incidents, and contribute to data protection and IT security. The role requires a Computer Science degree or comparable IT specialist training, at least three years of second-level support experience, strong Microsoft Windows and ticketing knowledge, ITIL experience, and German C1/English B1 language skills. The position is limited to three years, part-time employment is generally possible, and hybrid work is available up to 60% remote.
