Description
The Second-Level Support Engineer will independently handle VoIP and telecommunications support requests, document tickets, configure CallFlows and call forwarding, support remote and on-site rollouts, troubleshoot VoIP incidents and network components, and contribute to support processes and technical standards. The role requires a degree or comparable IT qualification, relevant second-level support experience, VoIP and network analysis knowledge, strong German skills, and a solution-oriented working style. It offers permanent employment, flexible working hours, mobile work, part-time work by arrangement, and other employee benefits.
