Description
The employer is hiring a Second Level Support Specialist (Helpdesk) for a permanent direct-placement contract in Bonn. The role handles second-level IT requests and incidents, resolves root causes, supports first-level support, manages clients and applications, and contributes to IT process optimization. Candidates need vocational IT training or a comparable qualification, IT support experience, Windows and application knowledge, ticketing-system experience, and strong communication and customer-service skills. The position offers flexible hours, remote-work options, modern equipment, training opportunities, and a collegial team.
