HelloFresh is hiring a Second Line Support Agent to handle complex customer cases, food safety incidents, escalations, compensation decisions, and sensitive social-media and review-platform conversations. The role requires native Dutch, offers 24–32 hours per week across weekdays, weekends, and evenings, and follows a hybrid working policy. Candidates should have customer-facing experience, strong written communication, multitasking ability, empathy, and sound judgment.
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meal kit delivery service
HelloFresh provides meal kits and ready-made meals through a food subscription and meal delivery service. It delivers pre-portioned ingredients and step-by-step recipes to customers’ doors, with weekly meal choices and market add-ons. Customers can choose from plans for different dietary preferences and lifestyles, including Veggie, Fit & Wholesome, and Pescatarian; the rotating menu also includes gluten-free and keto options.
Who they serve
HelloFresh offers plans for people with different dietary preferences and lifestyles, including Veggie, Fit & Wholesome, and Pescatarian plans.