Description
Ascom is hiring a Second Line Support Engineer to diagnose and resolve complex software, systems, and IT integration issues for healthcare customers. The role escalates issues from First Line or field teams, works with Windows Server, SQL databases, and application integrations, manages incidents and service requests, supports SLAs and on-call rotations, and contributes to system stability. Candidates need ICT, software engineering, biomedical engineering, or equivalent education, along with SQL, Windows Server, customer support, and data security knowledge; healthcare experience and ITIL certification are preferred. The position offers a flexible hybrid work model.
