Description
Orange Business is hiring an IT Customer Support Engineer to manage security incidents and change requests for customer security infrastructure. The role covers reactive and proactive support, troubleshooting, root-cause analysis, firewall and VPN maintenance, upgrades, migrations, customer communication, vendor case follow-up, and incident resolution. Candidates need bilingual English and French skills, strong network and security knowledge, hands-on firewall experience, a minimum degree in IT or telecommunications, and at least two years of experience in a relevant support, administration, or security/network engineering role.
