Description
Spring Health is hiring a Senior AI Care Operations Manager to own the hands-on development, performance, and continuous improvement of AI-powered member and provider support workflows. The role involves building and testing automated support experiences, investigating AI and operational issues, analyzing support conversations, translating patterns into validated improvements, and collaborating with Care Support, Product, Engineering, Enablement and Training, and analytics partners. It is a full-time, individual-contributor, hybrid position based in New York City with an expectation to work in the office two to three days per week, and offers a target base salary of $97,000 to $124,476 plus equity and benefits.
