Description
Barclays is hiring a Senior AI Product Owner – VP in Whippany, New Jersey to lead the product vision, backlog, and roadmap for the contact center servicing experience. The role focuses on delivering seamless, personalized agent and customer experiences through automation, AI, and out-of-the-box tooling, while partnering with stakeholders and delivery teams, managing risks and controls, and using customer feedback, KPIs, and market insights to iterate on the product.
