Description
Gorgias is hiring an Enterprise Customer Success Manager to serve a portfolio of approximately 70–80 ecommerce customers. The role focuses on customer partnership, product adoption, workflow optimization, AI and automation enablement, account health monitoring, risk management, renewals, and cross-functional collaboration with Sales, Product, and Support. Candidates should have at least five years of experience in Customer Success, Account Management, or a similar role, strong French communication skills, and experience managing multiple customers in a SaaS environment.
