Description
Rentokil Terminix is hiring a Senior Analyst for its Renotkil Operations_APAC team in eClerx Manila. The role is a new hire position focused on quality analysis of customer interactions across calls, chats, and emails to ensure compliance, accuracy, and strong customer experience. Responsibilities emphasize calibration and standardization, constructive feedback and coaching, data analysis and pattern recognition, and driving continuous process improvement. The candidate should have a degree or diploma in Finance, Accounting, Business Administration, or a relevant professional course, along with 5+ years of experience as a Quality Analyst. The role works APJ shift and is described as hybrid.
