Description
AHEAD is hiring a Senior Analyst for its Client360 Customer Assurance Program in India. The role combines recurring reporting, EWA and survey management, CSAT follow-up, project-health analysis, root-cause investigation, compliance monitoring, and process-improvement work. It partners with PMO, Quality, Practices, Services Operations, and Shared Services, requires overlap with US time zones, and seeks a candidate with 5–8 years of relevant professional or consulting services experience, a bachelor’s degree or equivalent experience, and strong Excel, BI, data-validation, and problem-solving skills. Benefits include health insurance, paid time off, flexible work arrangements, learning opportunities, and retirement benefits.
