Description
The Senior Analyst, Lowe's Protection Plan (LPP) will support the Appliances protection business by resolving escalated warranty and non-warranty issues. This role involves partnering with various internal and external teams to address complex service issues, improve customer outcomes, and ensure vendor accountability. The analyst will monitor escalations, evaluate case facts, and make decisions balancing customer experience, program guidelines, and business objectives. They will also support program governance by maintaining documentation, educating stakeholders, and identifying trends for corrective action.
