Description
The Senior Analyst, Commercial Servicing provides collection and property surveillance support for commercial real estate loans, serving as an initial contact for borrower calls and supporting Portfolio Managers with delinquency resolution, document collection, financial interviews, surveillance monitoring, loan-document review, servicing transactions, and account maintenance. The role is customer-facing, requires strong communication and customer-service skills, and is an individual-contributor position reporting to a Team Lead. It requires at least two years of mortgage-industry experience, offers a hybrid work-from-home model with possible office work, and lists a college degree and BPO or collections experience as preferred.
