Description
HelloFresh is hiring a Senior Analyst focused on customer experience automation intelligence and insights. The role anchors the data strategy for chatbot, voicebot, agent-assist AI, and customer self-reporting analytics; monitors user intents and trends; analyzes transcripts and journeys; optimizes reporting and dashboards; and partners with Product, Engineering, and CX Automation teams to translate log data into roadmap strategies. The position is hybrid in Berlin and requires advanced Python and SQL, experience with agentic workflow stacks, and a proven record of high-visibility BI solutions.
