Description
HelloFresh is hiring a Senior Data Analyst to lead the data strategy and analytics architecture for its Global Customer Experience automation and chatbot programs. The role focuses on monitoring user intents, diagnosing system issues, establishing KPIs, analyzing chat transcripts and customer journeys, optimizing reporting environments, and translating complex log data into roadmap strategies. It requires advanced Python and SQL, experience with agentic workflow stacks, and a strong track record of BI solutions and dashboards. The position is hybrid in Newark, New Jersey, or New York City, with a pay range of $101,000 to $124,000 USD.
