Description
LivePerson is hiring a Senior Application Support Engineer to serve as a subject-matter expert for complex, high-severity customer issues involving its conversational AI platform. The role owns case resolution, escalates issues to Product Development and other teams, develops troubleshooting tools and methods, mentors support staff, and participates in an on-call rotation. Candidates need at least three years of Tier 3/4 SaaS support experience, a bachelor’s degree in a technical field, enterprise customer communication experience, and strong backend troubleshooting, web, database, monitoring, and logging skills.
