Description
GitLab is hiring an Assigned Support Engineer to provide technical support to large self-managed, GitLab Dedicated, and GitLab.com customers. The role involves troubleshooting complex Linux, GitLab, and CI/CD issues; advising customers on operational disruptions; collaborating with Product, Development, Infrastructure, Customer Success, and Sales; creating support documentation; and contributing to hiring. Candidates should have end-to-end customer support experience, advanced troubleshooting and Linux systems administration skills, GitLab and CI/CD knowledge, scripting ability, and familiarity with DevOps technologies. The role is fully distributed and remote, with flexible shift structuring.
