Description
The Senior 3rd Line Azure Engineer & Technical Customer Contact provides advanced third-line support for Azure and Microsoft infrastructure, resolves complex incidents, performs root-cause analysis, leads infrastructure changes and migrations, and supports disaster recovery, security, and automation initiatives. The role also serves as the primary technical customer contact, coordinates technical activities and service governance, maintains documentation and CMDB accuracy, and mentors less experienced engineers. Candidates need at least five years of infrastructure or cloud operations experience, strong hands-on Azure experience, managed-services or enterprise-support experience, and direct customer-stakeholder interaction.
