Summary from listing
The Senior Case Manager will manage complex Total and Permanent Disability, Income Protection, Death and Terminal Illness claims from assessment through determination, authorise and oversee adverse decisions as an Authorised Trustee Delegate, and provide technical leadership to Claims Associates. The role also covers contribution refunds and reclassifications, policy and procedure development, quality assurance, process improvement, and stakeholder collaboration, while requiring significant superannuation and life insurance claims experience, RG146 qualifications, and strong judgement, communication, and mentoring skills.
