Summary from listing
Pega is hiring a Service Reliability Engineer to monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes; own customer-impacting escalations; provision, operate, and upgrade cloud infrastructure; troubleshoot root causes; improve runbooks and operational standards; automate operational tasks; and support FedRAMP-compliant environments. The role requires 3+ years of enterprise cloud infrastructure or cloud operations experience, 2+ years of AWS infrastructure experience, and 2+ years of Linux systems administration experience. It follows a swing shift of 3pm–12am Eastern Time after an initial training period, requires U.S. citizenship and residency, and offers a global benefits program with potential bonus or commission.
