Description
Crusoe is hiring a full-time Senior Cloud Support Engineer to provide technical support for customers using its GPU cloud infrastructure. The role involves customer support through Zendesk, a 24/7 on-call rotation, troubleshooting virtual machines, hardware failures, and scaling tests, alert triage, maintenance preparation, node delivery testing, and collaboration with SRE, networking, and storage teams. The engineer will also develop documentation, training materials, and standard operating procedures. Requirements include a bachelor's degree or four years of equivalent technical experience, Linux and Git proficiency, customer support experience, cloud and container orchestration knowledge, and familiarity with HPC technologies. Compensation is $130,000 to $155,000 plus bonus, with health, dental, and vision insurance and other benefits.
