Description
The Senior Cloud Support Engineer will provide advanced troubleshooting and technical support for customer cloud environments, resolve networking, configuration, and application integration issues, serve as an escalation point, collaborate with customers and engineering teams, document solutions, and support HSM, PKI, and key management systems. The role requires a bachelor's degree or equivalent experience, at least five years of technical support or cloud engineering experience, proficiency with AWS, Azure, and GCP, networking knowledge, and Linux/Unix experience. Preferred qualifications include HSM, PKI, key management, CCNA, security frameworks, and scripting or automation experience. The position is based at the Bulverde, Texas office and includes health, dental, vision, life, and disability insurance, paid leave, retirement matching, and advancement opportunities.
