Senior Cloud Support Engineer at Snowflake

Department: Global Support

Language

Setup: On-site
Location: Tokyo
Type: Full-time
Level: senior
Posted: Sep 3, 2026

Description

Snowflake is hiring a Senior Cloud Support Engineer (CSE) - SQL to manage customer support cases, troubleshoot Snowflake and related environments, use AI tools for diagnostics and knowledge management, and collaborate with Engineering, Product, and Customer Success teams. The role requires at least five years of technical support experience, SQL and log-analysis expertise, knowledge of major RDBMS and cloud services, and the ability to work in a 24/7 support environment with rotating weekend and holiday coverage.

Required Skills

SQL
Log analysis
AI tools
Cloud services
Cloud architecture
Concurrency control
Japanese communication
English communication

Additional Information

Required Previous Experiences: At least 5 years of technical support experience, including customer-facing support
Experience in a 24/7 support environment
Experience using AI tools
SQL troubleshooting experience
Log analysis experience
Basic knowledge of major RDBMS products
Understanding of SQL data types, aggregation, and functions
Experience analyzing query execution plans and query profiles
Experience handling JSON and XML data
Experience searching and transforming semi-structured data
Experience using major cloud services
Understanding of cloud architecture
Deep understanding of locking and concurrency control
Preferred Qualifications: Snowflake product experience
Workflow automation or CI/CD experience
AI support or SRE experience
SnowPro or cloud certification
Experience with distributed, big data, or MPP databases
Database migration or ETL project experience
Cloud cost management and optimization experience
SQL performance tuning experience
JOIN optimization and query improvement experience
Database patching and release management experience
Performance metrics analysis
High availability and disaster recovery experience
Data warehouse resource management and optimization experience
Cloud resource scaling knowledge
Job and task scheduling optimization experience
Translation Company Name: Snowflake