Senior Collections Advisor at Abound

Department: Collections

Compensation

£32,000 – £35,000/yr

Setup: Hybrid
Location: Milton Keynes, England
Type: Full-time
Level: senior
Posted: Mar 20, 2026

Description

Abound is hiring a Senior Collections Advisor to support customers with arrears on credit products through omnichannel channels, including live chat, email, SMS, phone, and dialler software. The role assesses affordability using Open Banking software, sets payment plans, processes debt solutions, manages third-party partners, and supports vulnerable customers. It is a hybrid position based in Milton Keynes with three office days per week and one monthly London visit, and requires experience with customer-facing credit collections, FCA regulations, debt solutions, customer vulnerability, Microsoft Office, KPIs, and quality assurance.

Required Skills

Attention to detail
FCA regulation
Open Banking
Microsoft Office
Quality assurance
Affordability assessment

Additional Information

Required Previous Experiences: Experience as a customer-facing advisor handling customers in arrears with credit products
Understanding of FCA regulation, including CONC7 and DPA requirements
Awareness of debt solutions including payment arrangements, DMPs, IVAs, Trust Deeds, DROs, and Breathing Space
Understanding of customer vulnerability and its identification and management
Experience interpreting statements and ledgers to resolve customer queries
Familiarity with Microsoft Office products
Strong attention to detail and consistency
Teamwork and ability to meet team SLAs
Familiarity with KPIs, targets, and quality assurance requirements
Preferred Qualifications: Excellent attention to detail
Ability to follow documented procedures consistently
Analytical thinking and continuous improvement

About Abound

Abound

Personal loansLondon, United Kingdom

Its loans are for needs such as debt consolidation, home improvements, car costs, life events, education and emergencies; individual loans are available up to £20,000 with same-day decisions and personalised rates. The company describes itself as a tech company and says it has secured £2.2bn in loan book financing from Citi, Deutsche Bank, Waterfall and others.