Senior Collections and Claims Specialist at Brighte

Brighte is hiring a Senior Collections & Claims Specialist to manage complex consumer and vendor arrears, claims, account disputes, and non-payment investigations. The role involves assessing underlying causes, reviewing contracts and evidence, negotiating settlements and repayment arrangements, supporting vulnerable customers, documenting decisions, and escalating complex matters to Credit, Risk, Legal, Vendor Management, or external recovery channels. Candidates need at least five years of experience in consumer or commercial credit, collections, financial services, claims management, or a related field, along with strong negotiation, communication, documentation, and systems skills. The position offers flexible working arrangements and a hybrid work model with a Sydney CBD office.