Description
Verity is hiring a Conversation Quality Analyst to map, test, monitor, and improve conversational journeys across chatbots, IVRs, WhatsApp, and other automated channels. The role involves journey mapping, end-to-end and stress testing, root-cause analysis, CX and operational metrics, and cross-functional collaboration with business, UX, developers, and customer service teams. Candidates need QA or journey-mapping experience, knowledge of bot architecture and decision logic, strong analytical and communication skills, and proficiency with Miro. Benefits include medical and dental insurance, meal and food allowances, home-office support, and other employee benefits.
