Description
The Senior CS Program Manager will lead strategic and operational Customer Support transformation programs, including the transition to a scalable Business Process Outsourcing model and the establishment of a centralized program management framework. The role coordinates cross-functional work across Customer Support, Operations, Finance, Legal, IT, Quality, Training, and regional teams; establishes governance, reporting, dashboards, and risk-management processes; and drives process simplification, automation, and AI solutions. It requires significant program, project, or operations experience, stakeholder management, global organizational experience, and strong analytical and communication skills. The role offers an annual salary of EUR 64,700 gross, with benefits varying by location.
