Description
Splend is hiring a Senior Customer Experience Coordinator to support existing InLife customers throughout the lifetime of their vehicle subscription. Based at the Cricklewood hub, the role handles complex customer issues such as accident damage, warranty claims, breakdowns, billing, repairs, contract breaches, and contract terminations; coordinates vehicle inspections and repairs; maintains CRM and vehicle-system records; escalates sensitive cases; and mentors other InLife team members. The position requires a full UK driving licence, experience in complex customer-facing and automotive or mobility contexts, strong communication and organisational skills, and availability to work weekends.
